LoungeAdvisor Privacy Policy

Last updated: August 24, 2026

Overview

LoungeAdvisor ("LoungeAdvisor," "the App," "we," "us," or "our") is a mobile application that helps travelers discover airport lounges, understand access rules, and manage cards and memberships in a personal wallet. The App is developed and operated by Bruce Bishop.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what choices you have. By using LoungeAdvisor, you agree to the practices described here. If you do not agree, please do not use the App.

For questions about this policy, contact us at admin@petros.llc.

Summary

1. Information We Collect

1.1 Information you provide

When you create an account or use signed-in features, we may collect:

• Account identifiers: email address (for email sign-up or when provided by Apple/Google), authentication provider (Apple, Google, or email), and an internal user ID assigned by our authentication service.
• Profile data: display name derived from your email or sign-in provider.
• Wallet contents: credit cards, memberships, airline status, tiers, and optional expiry dates you add to evaluate lounge access.
• Favorites: lounges you bookmark.
• Visit history: lounges you log as visited, including which wallet item you used (when you choose to log a visit).
• Recent airports: airports you have recently viewed in the App.
• Community contributions: lounge reviews, ratings, verification notes, issue reports, uploaded lounge photos, photo captions, content reports, and user block actions.
• Support communications: information you send when you contact us for help or feedback.

You may use parts of the App without an account (guest mode). In guest mode, we do not persist your wallet, favorites, or visit history to your account.

1.2 Information collected automatically

When you use the App, certain technical information may be processed:

• Device and app information: device type, operating system version, app version, and general diagnostic data needed to operate and secure the service.
• Usage analytics: product analytics events (for example airport and lounge views, search, paywall, and membership conversion) processed by PostHog and Google Analytics / Firebase Analytics to understand how the App and website are used and improve them. Guests are tracked anonymously in the App until they create an account; then events are associated with their account id. The marketing website uses the Google Analytics tag for page and traffic measurement.
• Usage necessary for the service: for example, which airports or lounges you request from our servers so we can show catalog data and sync your account state.
• Subscription status: whether you have an active membership, as reported by Apple and our subscription partner (see Section 4).
• Timezone: your device timezone may be stored on your profile and as an analytics person property.
• Approximate location (only if you grant location permission): a coarse approximate location (~1 km precision), used for airport features and optionally stored on your signed-in profile. We do not maintain a continuous precise GPS history.
• Advertising (free users only): if you are not in an active membership, Google AdMob may serve ads in the App. Ad requests may include device and app information and, if you have granted location permission, approximate location. We do not currently request App Tracking Transparency or collect the advertising identifier (IDFA). Product analytics remains configured without IDFA.

We do not send your wallet, favorites, visit history, or account email to advertisers. Ads are served by Google and may use Google's advertising technologies as described in Google's policies and, where required, your consent choices.

1.3 Location information

LoungeAdvisor may request location permission to offer airport-related features, such as detecting when you are near a supported airport and surfacing a quick link to that airport's lounges.

• Location is used on your device for geofencing and related features.
• If you are signed in and have granted permission, we may store a coarse approximate location (rounded, not precise GPS trails) and your device timezone on your profile.
• Coarse location and timezone may also be sent to PostHog as person properties to understand regional usage.
• We do not sell location data.
• We do not maintain a continuous log of your precise location history on our servers.
• You can disable location access at any time in your device Settings → LoungeAdvisor → Location.

Opening Apple Maps or Google Maps from the App sends you to those third-party apps under their own privacy policies.

1.4 Information we do not collect

We do not intentionally collect:

• Government ID numbers
• Full payment card numbers (payments go through Apple)
• Precise home or work addresses
• Contacts from your address book

We do not require you to provide financial account numbers beyond what you voluntarily enter to represent cards or memberships in your wallet (e.g., card product names and programs, not full card numbers).

1.5 Community content and photos

If you choose to use community features, you may submit ratings, reviews, lounge verification notes, issue reports, photos, and captions. Approved reviews and photos may be visible to other LoungeAdvisor users with your display name or a generic traveler label. We may process reports, block actions, and moderation notes to remove abusive content, prevent spam, and enforce our Terms.

Do not upload photos that include private documents, payment cards, government IDs, or people who have not consented to appear.

2. How We Use Your Information

We use information we collect to:

• Provide the App: show airports, lounges, access rules, maps, and personalized access evaluation based on your wallet.
• Authenticate you: create and secure your account across devices.
• Sync your data: store favorites, wallet items, visits, and recents when you are signed in.
• Process memberships: verify subscription status for premium features.
• Show ads to non-members: if you are not in an active membership, serve ads through Google AdMob.
• Moderate community features: review submitted content, process reports, filter prohibited content, and enforce user blocks.
• Improve reliability: troubleshoot errors, prevent abuse, and maintain security.
• Communicate with you: respond to support requests and send important service notices.
• Comply with law: meet legal obligations and enforce our Terms of Service.

We do not sell your personal information. We do not use your wallet or visit history for third-party advertising. Ads shown to free users are served by Google AdMob under Google's policies and your consent choices where required.

3. How We Store and Protect Data

3.1 Where data is stored

• Signed-in account data (wallet, favorites, visits, recents, profile) is stored in a cloud database hosted by our infrastructure provider (Supabase), in regions configured for the project.
• Community photos you submit are stored using Supabase Storage and linked to your account until removed, rejected, or your account is deleted, subject to legal retention obligations.
• Authentication is handled through Supabase Auth, which may use Apple, Google, or email/password flows.
• Some preferences may be cached locally on your device for performance and offline resilience.
• Subscription records are processed by RevenueCat and Apple; entitlement status is synced so the App can unlock member features.

3.2 Security

We use industry-standard measures appropriate to the nature of the data, including encryption in transit (HTTPS/TLS), access controls, and authenticated API access. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

3.3 Retention

We retain account-related data while your account is active. If you delete your account, we will delete or anonymize associated personal data within a reasonable period, except where we must retain information for legal, security, or fraud-prevention purposes.

4. Third-Party Services

LoungeAdvisor relies on trusted service providers. They process data only as needed to perform services for us:

We do not authorize these providers to use your personal information for their own marketing unrelated to providing services to LoungeAdvisor.

5. Sharing of Information

We do not sell your personal information.

We may share information only in these situations:

• Service providers: as described in Section 4, under contracts that limit use to providing services to us.
• Legal requirements: when required by law, court order, or governmental request, or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice where required by law.
• With your consent: when you direct us to share information.
• Community visibility: approved reviews, ratings, photos, and captions may be shown to other users as part of the App's community features.

We may share aggregated or de-identified information that cannot reasonably identify you.

6. Your Choices and Rights

Depending on where you live, you may have rights to:

• Access personal information we hold about you
• Correct inaccurate information
• Delete your account and associated data
• Export certain data
• Object to or restrict certain processing
• Withdraw consent where processing is consent-based

In the App: use Settings → Sign out to end your session or Delete account to remove your LoungeAdvisor account and associated app data, including wallet data, favorites, visits, reviews, and uploaded community photos. App Store subscriptions must be managed separately through Apple ID settings.

Location: disable in iOS Settings at any time.

Ads: membership removes ads. If you are in the EEA, UK, or Switzerland, you may see a consent form before ads are requested. When required, use Settings → Ad privacy options in the App to change those choices.

Marketing: we do not send third-party promotional emails based on in-app tracking. You may still receive transactional messages related to your account or purchases.

California residents may have additional rights under the CCPA/CPRA. EEA/UK users may have rights under GDPR. To exercise rights, email admin@petros.llc with the subject line "Privacy Request" and enough detail for us to verify your identity.

7. Children's Privacy

LoungeAdvisor is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact admin@petros.llc and we will take steps to delete it.

8. International Users

If you access LoungeAdvisor from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Those countries may have different data protection laws. By using the App, you consent to transfer and processing as described in this policy, subject to applicable law.

9. Lounge and Airport Data

Catalog data (airports, lounges, access rules, hours, amenities) is compiled from public sources, partner data, and manual research. It is informational only and may be incomplete or outdated. LoungeAdvisor does not guarantee accuracy of third-party lounge policies, which can change without notice.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last updated date at the top. Material changes may be communicated through the App or by other reasonable means. Continued use after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

Bruce Bishop: LoungeAdvisor
Email: admin@petros.llc

For privacy-specific requests, include "Privacy Policy" in the subject line.